The Whistleblowing Channel is the mechanism that Telefónica places at the disposal of all employees, managers and directors of the Group’s companies and related third parties, in particular, suppliers and contractors, shareholders, volunteers, interns and workers in training periods, so that they can report any information related to any Group company that may involve:
- a possible irregularity or act contrary to the Telefónica’s Business Principles or any other applicable internal regulations;
- a possible irregularity relating to accounting matters, auditing matters and/or internal control over financial reporting matters;
- a possible irregularity or unlawful act.
The Whistleblowing Channel is accessible 24×7 through the following channels: web form, toll-free telephone numbers and mailing addresses. Reports can be made anonymously or contact details can be included. The information provided will be handled securely and confidentially.
The Compliance Department processes the reports received diligently and promptly, promoting their verification and the measures for their resolution, in accordance with the internal procedures established in Telefónica’s Internal Information System Management Policy and its implementing regulations.
Important
To make inquiries regarding aspects related to the Responsible Business Principles of Telefonica, please use the following link:
For commercial or billing complaints, network infrastructure or service incidents, please use the following link:
Make a Complaint
The complaint must contain the necessary information to enable us to initiate an investigation. To facilitate our work, please include the following information:
- As detailed a description as possible of the facts that are the subject of your complaint. Please arrange the description in chronological order and provide as much information as may be relevant.
- The place(s) where the alleged facts have taken place or are taking place.
- The time or period during which the alleged facts have taken place.
- The person or persons reported and, if applicable, the Telefónica Group company in which they work.
- The companies and/or business areas of the Telefónica Group affected by or related to the reported facts.
Check the status of my complaint
Upon submission of your complaint, the system will provide an ID and password, together with a link to the Communication Channel. Please keep them, as they will allow you to check the status of your report at any time, as well as its resolution. You will also be able to add new information and contact the analyst. On your first access, you will be asked to change your password. Please, retain these data, as passwords cannot be retrieved for security reasons.
These complaints may also be communicated through the external channels established by the corresponding authority.