Channel for querying any aspect related to Telefónica’s Business Principles. All communications received are handled in accordance with the principles of respect, confidentiality, trustworthiness and completeness, as set out in the Queries Channel Management Regulations.
Make a Query
The channel is accessible 24/7 through this web form. Queries can be made anonymously or contact details can be included. The information provided will be handled securely and confidentially.
Check the status of a query
After sending your query, the system will provide a query ID and a password. Please, retain these details in order to check the status and resolution of your query, using the communication platform of the Queries Channel itself.
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