Historical Archive Annual Reports

Annual Report 1994

During 1994 the basic telephone service continued to develop both in terms of the number of installations and the standards of the services available to our clients. This led to an overall improvement in Telefónica’s services, especially in crucial aspects such as the reduction of waiting time, and the achievement of greater service density and better quality indicators.

In 1994 1,066,694 local lines were installed, practically all of which had digital technology. Of these, 216,379 were installed in response to demand, 835,327 substituted analog lines, and 14,988 were used to bring the service to new local zones. These installations enabled us to reach a digitization level of 47.8%.