Fundación Telefónica Annual Report 2023: Inclusive digitalisation

In the document “Fundación Telefónica Annual Report 2023”, we set out the progress in the countries in which we are present, during the 2023 fiscal year, among other issues, in economic and social aspects. It is published annually and has been presented uninterruptedly since the creation of the Foundation in 1998. 

In 2023, Fundación Telefónica celebrated its 25th anniversary by reaffirming its commitment to inclusive digitalisation. During that year, record figures of social impact were reached, with more than 27 million beneficiaries in education, employment, volunteering and digital culture. The Foundation maintained its focus on leaving no one behind, especially in a context where digital transformation demands more inclusive and humane responses. This Report by Fundación Telefónica reflects the commitment and progress made in each of its lines of action. 

Our commitment to education

We are convinced that education is the best antidote against social inequality in Spain and in other countries where we operate. Therefore, we work to provide appropriate training to people, opening horizons for their individual future and contributing to the progress of the entire community. 

Our goal is to promote social and digital inclusion in the 45 countries where we are present, using our experience in technology, education, and training.

We understand that inequality in education is the origin of other inequalities. Therefore, aligned with the fourth of the UN’s Sustainable Development Goals, we promote training in the digital skills and abilities demanded by today’s society, with special attention to people in vulnerable situations. 

In 2023, programs such as ProFuturo directly benefited more than 1.18 million children and more than 340,000 teachers in 39 countries. Projects were consolidated in Africa, Asia and Latin America, and innovative educational interventions were developed that showed improvements in school attendance, student motivation and family involvement. 

Improving employability with digital skills

Our priority challenge is to improve employability. To do this, we seek to prepare people for a changing job market dominated by disruption. This requires a flexible and innovative strategy, in which digital is the centre, but innovations are not limited to the use of technology, and extend to pedagogical methods and training in so-called soft skills, which are increasingly necessary to face the challenges of this society. 

Through our employability programs, we advise, guide, and train in the necessary skills demanded by the job market. Combining big data and Artificial Intelligence, with a radically new concept of learning, where people are always at the centre, we seek to boost society’s potential.

In 2023, Conecta Empleo expanded its reach to more than 320,000 trained people and strengthened its presence in Latin America and Spain through new partnerships with public administrations and universities. In addition, specialized programs such as Profesionales 4.0 and Nodo Talento were promoted, and job guidance was promoted with tools such as the Mapa del Empleo and the Orientador Profesional Virtual. 

Campus 42 also experienced a year of great projection, with more than 7,300 people trained, new workshops on artificial intelligence and quantum programming, and pioneering activities such as hackathons organized together with NASA. In total, Fundación Telefónica now has 54 campuses in 31 countries and maintains its position among the 10 most innovative universities in the world, according to the WURI ranking. 

Social action and the digital gap

Also, at Fundación Telefónica we believe in technology as a tool for social improvement, and we want to accompany social entities in their process of digital transformation to contribute to improving the lives of people in vulnerable situations. To achieve this goal, we develop a digital strategy based on two principles of action: increasing the social impact of the intervention and improving efficiency in processes.

In 2023, 400 social entities participated in our digital training programs, and 3,300 professionals received specialized training through initiatives such as the Plan Transforma. Other initiatives were consolidated, such as the Libro Blanco de la Transformación Digital del Tercer Sector, the Encuentros de Innovación Social, and projects aimed at vulnerable groups such as the elderly, people with disabilities or children at risk of exclusion. Many of these actions are aimed at reducing the digital gap. 

Job Satisfaction

In 2023, Fundación Telefónica España achieved an Employee Net Promoter Score (eNPS) of 65, which reflects a high level of recommendation from its professionals as a place to work. In addition, 91% of the team believes that Fundación Telefónica promotes a good work-life balance, according to the Commitment and Motivation Study. This result consolidates the people-centred management model and reinforces the purpose of continuing to build innovative, flexible work environments with a strong focus on the well-being and development of talent. 

At Fundación Telefónica we foster a fair working environment, where everyone can reach their full potential and contribute to making our world more humane by driving inclusive digital development. 

Fundación Telefónica Report: transparency 

When preparing this 2023 Fundación Telefónica report, we have based ourselves on the general principles of the Global Reporting Initiative (GRI) within a process that determines the Fundación Telefónica’s commitment to content and quality and guarantees a balanced and reasonable presentation of the organization’s performance.

More information about the report can be found, and downloaded, at the following link: