How long have you been with Telefónica and what is your assessment of your time here?
I have been with Telefónica for 20 years, I joined with a temporary contract for 6 months in the regulatory area and becoming a permanent employee in the company was a dream come true for me, as I have wanted to work in this telecommunications operator since I was at university. For me, this company is like my second home, it has been the best 20 years of my life, not only because I have been able to work in what I LOVE, but also because here I met my husband, wonderful people who are now part of my circle of friends and because during this time I have been able to combine my work and personal life.
Is there any project at Telefónica that you feel particularly satisfied with?
For the last 3 years I have been Head of Quality and making the voice of the customer heard is one of the most beautiful and challenging experiences I have had to lead. 2020 closed with an NPS of -17% and with a lot of focus, strategy and a great team, today we have an NPS of 19%, in 3 and a half years we have improved this indicator by 36 percentage points and that makes me very proud.
What do you think Telefónica has contributed to society?
God, what a question… it has contributed so many things, but one social project that marked my life was the universal service project, which the company won in 2005 and which made it possible to provide connectivity to 34 rural areas without internet access. Among them was a small town called Los Nevados, located in the state of Mérida, with such complicated access that to get there you either had to go by helicopter or by road, but it took about three hours by mule. Because it is located on Bolivar Peak (National Park), the highest peak in Venezuela at over 5,000 metres above sea level. I was part of that project, when I was manager of regulatory monitoring and I experienced the face of those children the day of the inauguration, seeing the villagers make their first phone call (they only had a small radio station in the village to communicate).
Thanks to the satellite antenna that Telefónica put up, that experience is priceless. It is one of the best work-related anecdotes I have to give away.
Where do you see Telefónica in the future?
It will continue to connect people’s lives and to sell robotics services to contribute to improvements in health, education, etc.
Could you live without a mobile phone?
Noooo, leaving my house and leaving my phone behind is horrible, I have to go back to get it.
Help us solve one of the great enigmas of humanity: the potato omelette… With onion or without onion?
With onion and lots of onion I love potato omelette.
Come up with a crazy idea that you would like Telefónica to do for its centenary.
I would love them to make a film about the 100 years of Telefónica that we could enjoy in the cinemas, with real experiences of the employees, a compilation of the best anecdotes.
Nominate other colleagues to feature in this section
I nominate Miguelina Renzullo; Humberto Goncalves, Rowil Contreras and Carlos Sanoja.
