Beginning of the day
We are the ones who schedule recurring meetings ourselves, as this is where we really connect with the client.
In addition, in my department we have a very good relationship with all the areas of the companies: with the IT managers, the commercial department, etc. We always present them with new proposals according to each client’s needs.
Our strengths are digital services, cloud services, security services and portability. In Argentina, the market is very difficult to understand and also very demanding. For us Argentines, prices are very changeable, inflation is tremendous. For example, we have months when it is 40% and others when it is 8%, which generates great instability in our commercial objectives.
But what we are sure of here is that a business executive in Argentina is prepared to work anywhere in the world, with its defects and mainly its virtues.
I also consider myself a very important resource for my colleagues, because I listen to them and try to improve initiatives with middle management, directors or human resources. Thanks to these initiatives we manage to improve the working dynamics of colleagues in different areas.
My work tools
The tools I use are: Proactive management, Salesforce, the intranet, Remedy user, T3, AMDOCS, Microsoft, sisco and the Sucess Factors courses.
Programmes
Proactive management: this is the tool where we visualise our client portfolio in total, we see all the information of the account number.
Salesforce: this is the tool where we load our clients’ orders and we load monthly, quarterly and annual objectives. It is the most important resource in Hispam.
Intranet: is where we can find information about all our products and all their updated prices.
Remedy user: this is the tool where we manage complaints or after-sales related procedures.
T3, AMDOCS: is the tool where we process the orders that come from Salesforce or remedy.
Microsoft: we work constantly with all Microsoft applications.
Sisco: this is where we visualise the fixed services.
Sucess Factors: is the platform for training, internal information, courses and internal searches for job changes.
My best moment of the day
My best moment comes when we all get together after a team meeting and go to lunch together. I think it’s a moment where we share things about life, things about work and success stories, or not so success stories, from day to day. I think this is when you really get to know people. It’s the time when we are all together and we can talk, something that the pandemic here took away from us.
My tips for organising myself
Thanks to sport I have learned to organise myself better. I was a professional basketball player for 16 years and now I am a coach. Our work at Telefónica is very dynamic, which requires good planning and organisation in order to achieve both professional and personal goals.
