Whether at home or in the office, I start by greeting my team and people close to me. I firmly believe that a simple ‘good morning’ can significantly change the mood and improve the working environment. This small gesture not only creates an atmosphere of closeness and empathy, but is also fundamental to strengthening team spirit and fostering a collaborative working environment and a good working atmosphere.
The start of my working day
Once I start my working day, I review the business KPIs, which are especially important now that we are implementing Living Apps in Brazil and Spain. These indicators are crucial to guide my activities, especially after the delivery of a new project. While I finish my coffee, I test the most important applications, making sure they are working properly. If any problems are found, I immediately report them to the technical team for analysis, thus ensuring the quality and efficiency of the service.
My tasks
Task organisation is key in my role. I use my notebook or OneNote to write down critical points that require attention during the morning. This practice helps me to prioritise and structure my day efficiently. I dedicate the first few hours to regular meetings with my team, where we review the status of projects and discuss possible risks or deviations. These meetings are vital to ensure that everyone is aligned and committed to the deadlines set.
Follow-up with the Business team is also crucial, especially on critical delivery and follow-up days in Brazil and Spain, where these interactions become my priority. We work together to ensure that our strategy and execution are in sync with client expectations and to make the necessary adjustments to ensure the success of the project. Constant and effective communication with stakeholders and the project team is essential to maintain transparency and engagement.
Occasionally, unforeseen events or new priorities arise that require immediate attention. I strongly believe that the ability to quickly reorganise tasks is critical, not only to adapt to unexpected changes but also to maintain the team’s focus. In these cases, I guide the team to plan and address these emergencies efficiently, assessing available resources and reallocating tasks if necessary. This flexibility and responsiveness contribute to our operational efficiency and reinforce trust and cohesion within the team.
To close the day, I review the next day’s scheduled meetings, preparing scripts and agendas in advance to ensure that each meeting is efficient and productive. This process allows me to organise my thoughts and priorities, guide conversations effectively, and anticipate questions or concerns from the team, contributing to a clear and direct flow of communication.
My tools
My most used tools are OneNote, my notebook, my pen, Teams and where we have it all which is my fundamental tool Confluence for every follow up of projects, meetings and priorities.
