Suzzy Cipriano
Customer Experience Panel Brazil
I have a degree in Business Administration and an MBA in Information Management from Fundação Getúlio Vargas.
I started my career at McKinsey as an Information Specialist, where I worked for almost 4 years on projects in various segments.
After this period, I joined Citibank Group where I worked in the areas of Sales Strategy, Portfolio Management and Monetization, Current Account Acquisition and Business Intelligence for 12 years.
I have been at Vivo since 2014, where I was initially responsible for all CRM B2C/B2B management. I then took charge of the Terra & Vivo Ads business unit and am currently responsible for the CX area for integrated operations, with the challenge of increasingly enhancing the connection with our customers, ensuring service excellence at all touch points.
I am very communicative and love to chat and talk about progress, whether professional or personal. We are unique in our purpose and reconciling both areas is extremely important for a successful career.
Related Content
Communication
Contact our communication department or requests additional material.
