I started on 7 February 2007, then still at O2. I started as a junior team leader for DSL. The company had just introduced DSL and my job was to optimise processes and create a team that could manage the processes. At that time, customer satisfaction at O2 DSL was still not optimal.
A lot of time has passed since then and I have held various positions. As a manager, I was responsible for SIM card activation, development of activation strategies and process optimisation. In 2019, I was in Simplification and introduced and implemented RPA (Robotic Process Automation) at Telefónica Deutschland. Following that, I worked in Transformation. Since 2021, I work in Digital Enablement & Innovation in Customer Services & Sales and am responsible for RPA (Robotic Process Automation). My main tasks here are the further development of RPA strategies, the provision of infrastructure, the implementation of automation, etc. and, of course, analysing the market for new technologies.
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